Terms & Conditions

1. Who we are and how to contact us

https://www.valloop.com is operated by Valloop Operations Limited ("We" or "Valloop"). We are registered in England and Wales under company number 13229776. Our registered office is at C/O Clarke Willmott LLP, 55 Spring Gardens, Manchester, England, M2 2BY. Our VAT number is 398622939.

We are a limited company. We are not an investment company and we are not regulated. To contact us, please email [email protected] or telephone our customer service line on 0203 603 3722.

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

3. There are other terms that may apply to you

These terms of use refer to our Privacy Policy, Acceptable Use Policy, and Cookie Policy, which also apply to your use of our site.

4. Policies, procedures, measures, and tools

This section outlines the various policies, procedures, measures, and tools governing the use of our services. These include content moderation, internal complaint handling, restrictions on use, and our policy for addressing the dissemination of terrorist content.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs, and our business priorities.

7. We may suspend or withdraw our site

Our site is made available at no economic cost to you. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

8. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

9. Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

10. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

11. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

12. Do not rely on information on our site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

13. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

14. User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

15. How to complain about or report content

If you wish to complain about content uploaded by other users, or if you believe that content on our site infringes any intellectual property rights, please contact us at [email protected].

16. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

If you are a business user: we exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.

17. Exclusion of liability for digital content

We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site.

18. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

19. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, you must comply with the content standards set out in our Acceptable Use Policy. Any content you upload to our site will be considered non-confidential and non-proprietary.

20. We will suspend your service if you frequently upload illegal content

If you frequently upload material that is clearly illegal, we may suspend your access to our service for a reasonable period of time. We will warn you in advance if we plan to suspend you.

21. Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the service provided by the website.

22. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology and computer programs to access our site. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

23. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

24. Recommender systems and user information

Our website portal utilises advanced recommender systems to enhance your experience and provide you with personalised recommendations. We are dedicated to ensuring your understanding of how these recommendations are generated and the collection of your user information.

25. Which country's laws apply to any disputes?

If you are a consumer, these terms of use are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

26. Our trade marks are registered

"VALLOOP" is a UK, Europe, and US registered trademark of Valloop Limited/Valloop Management Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under clause 11 above.

Contact information

If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].

By using our services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.

Valloop Holdings Limited. Registered No: 13152795. 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF.